Frequently Asked Questions

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How do I know it's safe to submit my credit card number?
During the order process, if you choose to make your payment by credit card, you will enter a secured area of our web site. (A key, lock, or chain may appear to the left of the web address to show that you are in a secure area.) In this secure area, your information will be encrypted using Verisign and then processed electronically by Green Line Hose & Fittings. If you would like to submit your credit card information over the phone, simply contact one of our representatives toll free at 1-800-665-5444 and someone will assist you.
What methods of payment does Green Line Hose & Fittings accept?
You can pay for your order by check, credit card (Visa or MasterCard), or Electronic Funds Transfer. If you are located close to one of our distribution/showroom locations (across Canada), you can pick up your items and pay for them at that time.
This is a secure web site. To add to the traditional security of credit card number encryption, we also require that you enter a CVV2 or CVC2 number when you use your credit card. CVV2 (Card Verification Value) and CVC2 (Card Validation Code) codes are a new authentication scheme established by credit card companies to help reduce fraudulent use of credit card numbers in internet transactions. It consists of requiring a card holder to enter the CVV2 or CVC2 codes at transaction time to verify that the card is on hand. You can find these codes as shown below. If your credit card does not have one of the codes, please contact your credit card company to get a new credit card that will allow us to process your online credit card order in the most secure way possible. Visa and MasterCard cards have a 3-digit CVV2 or CVC2 security code. The security code is the last 3 digits of the number on the back of the card (see diagram below). 
How fast can Green Line Hose & Fittings get my order to me?
Local Orders
You'll find that we are VERY FAST!
In fact, we will ship most orders the SAME DAY!
Custom Orders
Customers will be notified on the ETA for custom orders.
What happens if my order is lost or damaged?
Our careful packing and use of sturdy shipping cartons, not to mention our experienced parcel prep team, means it's rare that an order is lost or damaged. However packages do get misplaced and if that happens, let us know and we will run a quick trace to locate the order. If we can't find it, we'll immediately send a replacement. If an item arrives damaged, report the damage and we'll correct matters to your satisfaction.
Will Green Line Hose & Fittings sell my name and address to other companies?
No! Any information you provide is used by Green Line Hose & Fittings only to serve you in the best and most efficient way. We do not sell our mailing list to anyone. Period! For more information, please read our Privacy Policy.
Can I order items that are not found in your website?
Yes! If you see it on another website, in a catalog, or anywhere else, Green Line Hose & Fittings will do everything we can to get if for you. Please contact us at one of our many locations across Canada.
Does Green Line Hose & Fittings process Tax Exempt orders?
Yes! Please place the order as you would if you were paying tax. On the Shipping Information page please type “TAX EXEMPT” into the Shipping Instructions. Fax a copy of your current Tax Certificate to 604-525-4224 . We will fax or email you an updated invoice. You can call us toll free at 1-800-665-5444 or email us at to inform us that your order is tax exempt.
Still have a question? Please contact us directly at one of our many locations across Canada.